Full Time 40 hours/week (Days- Sunday through Thursday)

 St. Anne Institute:  SAI is a private, not for profit, secular residential & community-based preventive service agency committed to providing the highest level of care & rehabilitation services in the briefest time to children & families throughout NY.

 Description of Duties:

St. Anne Institute is currently seeking a full-time, Agency & Behavioral Support Coordinator to provide support, coordination and training across programs and to ensure a safe and therapeutic treatment milieu. The ABS Coordinator will serve as a role model by demonstrating professional skill and adherence to agency policy and procedures.

 Support and Coordination

•Provide agency staff with guidance in the performance of their duties.

•Ensure implementation of the SAI Behavior Management Policy.

•Assist in the coordination of staff assignments for transportation and additional supervision needs across the agency as needed.

•Answer or re-direct phone calls to appropriate staff.

•Coordinate the debriefing of critical incidents, as needed.

•Manage off-grounds and in-house visits.

•Accept and store packages for staff and youth.

•Schedule and secure vehicles for outings and emergencies.

•Assist the Medical Clinic with the scheduling of medical appointments/ hospital supervision.

•Manage after-hours emergency placements for the Shelter and Crisis Respite Program.

•Deploy ABS/Residential staff to programs as needed.


•Communicate with Administrators & Managers to ensure the safety of clients and staff.

•Structure and facilitate emergency evacuations & situations

•Oversee crisis situations and direct staff in crisis situations to ensure safety.

•Assist outside visitors and families when they arrive and direct them to appropriate areas.  This includes but is not limited to the police, mobile crisis, fire department, CDPC, AMC and placing agencies.

•Conduct frequent agency checks to ensure agency safety.

•Ensure immediate post-crisis response is conducted according to TCI standards.

Agency Documentation

•Maintain an accurate and current daily log/ census/ list of outings.

•Input all necessary documentation into our electronic health record.

 Risk Management

•Complete and compile internal incident reports

•Assist agency staff in reporting incidents to the New York State Justice Center.

•Assist in the development and implementation of safety plans.

•Conduct risk assessments on identified youth, including homicidal and suicidal ideation and the Commercial Exploitation of Children risk assessments.

•File all Missing Persons Reports and notify the National Center for Missing and Exploited Children.


•Provide assistance, support, consultation, and training to staff using Therapeutic Crisis Intervention (TCI), Individual Crisis Support Plans and/or Behavior Intervention Plans.

•Maintain Certification as a Trainer for TCI through Cornell University as scheduled.

•Demonstrate effective skills, direction, and coaching to agency staff regarding crisis prevention, crisis management, problem solving, and effective supervision. This will require ABS staff to be mobile.

•Facilitate Restorative Justice circle training.


Minimum 6 months working with children and families with mental health/behavioral health issues, preferably in a residential treatment setting; proficiency in Therapeutic Crisis Intervention; excellent verbal and written communication skills; strong computer skills.


St. Anne’s Institute offers generous planned time off including vacation, personal and paid time off for preventative screenings, sick time, group health, dental & vision insurance, life insurance, FSA (flexible spending account), EAP (Employee Assistance Program), tuition assistance and 403(b) retirement plan with employer match.

Fill out an application Online at: Online Employment Application


Click here to download our application form to print and fill out. Please submit application and Resume to:

E-Mail to: recruiting@s-a-i.org
(Please be sure to include the Job Title on the subject line of the email).


Mail to:
St. Anne Institute
160 N. Main Ave
Albany, NY 12206

Attn: Recruiting

Fax: 518-437-6531

St. Anne Institute is an Equal Opportunity Employer, disabled/protected veterans, female, minorities, sexual orientation, gender identity.