Agency & Behavioral Support Counselor

Full Time- 40 hours per week, Evenings & Overnight (includes weekends)

St. Anne Institute is a private, not for profit, secular residential & community-based preventive service agency committed to providing the highest level of care & rehabilitation services in the briefest time to children & families throughout NY.

Description of Duties:

Support and Coordination

• Ensure implementation of agency policies and procedures.
• Communicate with Program Administrators & Managers to ensure the safety of clients & staff.
• Provide assistance, support, consultation, & on the floor training to staff using Therapeutic Crisis Intervention (TCI), Individual Crisis Management Plans and/or Behavior Intervention Plans.
• Structure & facilitate emergency evacuations/ situations (i.e. fire drills, power outages).
• Coordinate staff assignments for transportation & additional supervision needs across the agency.
• Oversee crisis situations and direct staff in crisis situations to ensure safety.
• Debrief critical incidents.
• Answer or re-direct phone calls to appropriate staff.
• Assist outside visitors when they come to the On-Call/QI area and direct them to appropriate areas. This includes but is not limited to the police, mobile crisis, and fire department.
• Conduct frequent agency checks to ensure agency security.

Documentation of Significant Incidents for the Incident Review Committee

• Maintain an accurate & current: daily agency log; daily census; daily record of annex/alternate areas of time away use; daily record of residents off-campus (outings, visits, worksites, using unsupervised time); intervention log; daily staff list; assigned crisis teams.
• Complete Critical Incident Reports and Significant Incident Reports according to agency protocol and New York State Justice Center regulations.
• Complete internal reports for Incident Review Committee including but not limited to: Critical Incident Reports; Significant Incident Reports, log entries; staff statements; staff debriefing.
• Assist agency staff in reporting incidents to the New York State Justice Center.

Training

• Maintain Certification as a Trainer for TCI through Cornell University as scheduled.
• Assist in training staff in TCI techniques, initially and as scheduled for review.
• Demonstrate effective skills, direction, & coaching to agency staff regarding crisis prevention, crisis management, problem solving, & effective supervision to ensure safety & a trauma-sensitive, therapeutic milieu. This will require On-Call/QI staff to be mobile.
• Conduct formal classroom training.
• Provide a supportive and consistent working relationship with agency staff ( i.e., provides feedback, support, has awareness of other workers skill levels and is sensitive to their needs).

Qualifications:

Minimum 6 months direct care experience, preferably in a residential treatment setting; proficiency in Therapeutic Crisis Intervention; excellent verbal and written communication skills; strong computer skills.

Special Notes:

Must be able to meet written, physical and life space interview testing standards as outlined in the crisis intervention curriculum.

Benefits:

St. Anne’s Institute offers generous planned time off including vacation, personal and paid time off for preventative screenings, sick time, group health, dental & vision insurance, life insurance, FSA (flexible spending account), EAP (Employee Assistance Program), tuition assistance and 403(b) retirement plan with employer match.

To Apply:

Fill out an application Online at: Online Employment Application