Program Administrator Crisis Residence – The Beacon.

St. Anne Institute

Job Description

1. Title: Program Administrator – Crisis Residence – The Beacon.

1. Supervisor: Chief Program Officer

• Hours Per Week:             40 hours (includes some evenings and weekends)

1. Qualifications: LMSW required: LCSW preferred. Experience working with

youth and families experiencing mental health crisis. Knowledge of mental health crisis and crisis intervention techniques.

1. Skills:             Compassionate and empathetic approach to working with

youth. Ability to handle stressful situations calmly and effectively. Strong leadership and organizational skills. Excellent communication and interpersonal skills. Strong problem-solving skills.

1. Function: Oversee the management and strategic direction of “The

Beacon” Crisis Residence an OMH (Office of Mental Health) licensed program, ensuring the provision of high-quality care and support to residents. This role involves leading staff, program development, and community engagement

• Responsibilities:

Leadership and Management:

• Develop and maintain a policy and procedure manual. The manual will guide program practice to ensure it is in compliance with all mandates set forth by the agency, state, and federal regulatory bodies.
• Ensure program practice is in compliance with all relevant regulations and .
• Provide leadership, informal and formal supervision to a multi-disciplinary team of clinicians, case manager, and Assistant Program Administrator.
• Create a formal agenda and facilitate regular staff meetings.
• Maintain TCI trainer and Restorative Practices trainer status and attend required updates.
• Participate in the agency risk management team programs.

Program Development:

• Design and implement programs that address the mental health needs of youth in crisis.
• Evaluate and improve program effectiveness through regular assessments and feedback.
• Ensure the integration of evidence-based practices in all therapeutic interventions.

Staff Supervision:

• Recruit, train, and supervise staff members, fostering a collaborative and supportive team environment.
• Conduct regular performance evaluations and provide professional development opportunities.

Service Provision:

• Ensure residents receive comprehensive mental health care and support services.
• Develop and monitor individualized treatment plans for each youth.

Facilitate crisis intervention and ensure a safe and therapeutic environment.

Administrative Duties:

• Lead all audits and corrective action plans.
• Maintain accurate records and documentation for all oversight agency reporting standards.
• Ensure completion of all required documentation in the agency electronic health record.
• Coordinate with external service providers and community resources.
• Work with the agency leadership to advance the agency’s CQIP. This includes implementing and evaluating program targets based on data review and collection.

Safety and Compliance:

• Ensure the residence is a safe and secure environment for all residents and staff.
• Ensure staff complete mandatory training requirements.
• Comply with all federal, state, and local laws and regulations.
• Adhere to NASW, AMHCA, NYS (New York State) Justice Center, SAI Code of Conduct, and ATSA guidelines.
• Maintain NYS social worker license.

Community Engagement:

• Build and maintain relationships with community partners and stakeholders.
• Represent the program at community meetings and events.
• Keep abreast of information about mental health, therapeutic interventions, and current state policies and regulations that impact agency services/residents.